Privacy Policy

When you use voltarashine.com, we collect different types of information depending on how you interact with our platform. Here's what we gather and why:

Account Information

When you create an account or sign up for our educational materials, we ask for basic details like your name, email address, and sometimes your phone number. This helps us personalize your learning experience and keep you updated about course materials.

Learning Progress Data

We track your progress through our courses—which lessons you've completed, how long you spend on each module, and your quiz results. This isn't about surveillance. It helps us understand what works and what doesn't, so we can make better educational content.

Technical Information

Like most websites, we collect technical data: your IP address, browser type, device information, and how you navigate through our site. This helps us fix bugs, improve performance, and understand how people actually use the platform.

Communication Records

If you contact us through email or our contact form, we keep those records. Pretty straightforward—we need them to respond to your questions and improve our support.

We don't sell your data. Period. Here's what we actually do with the information we collect:

• Deliver the educational content you signed up for and maintain your account access
• Send you updates about courses, new materials, and important platform changes
• Analyze how our platform performs so we can fix issues and add features that matter
• Respond to your questions and provide customer support when you need it
• Comply with legal requirements under South Korean law
• Detect and prevent fraudulent activity or security breaches

Your learning data helps us understand which teaching methods work best. If everyone's struggling with a particular module, that's our signal to improve it. This kind of analysis happens in aggregate—we're looking at patterns, not judging individual performance.

South Korea's Personal Information Protection Act gives you specific rights regarding your data. Here's what you can do:

Access and Review

You can request a copy of all personal information we hold about you. We'll provide this within 10 business days of receiving your request. There's no charge for this unless you make repeated requests for the same information.

Correction and Updates

Found outdated information in your profile? You can update most details directly in your account settings. For information you can't change yourself, contact us and we'll make the corrections within 5 business days.

Deletion Requests

You can ask us to delete your account and associated data. We'll process this within 5 business days, though we may need to retain certain information for legal compliance purposes (like financial records for tax purposes). We'll explain what we're keeping and why.

Data Portability

Want to take your learning data elsewhere? We can provide your personal information and learning progress in a structured, machine-readable format. Just send us a request.

Withdrawal of Consent

You can withdraw consent for data processing at any time. Keep in mind this might affect your ability to use certain platform features, but you're always in control of this choice.

We've implemented security measures that align with industry standards and South Korean regulatory requirements:

• All data transmission uses SSL/TLS encryption to prevent interception
• Passwords are hashed and salted—we never store them in plain text
• Our servers are hosted in secure facilities with restricted physical access
• We conduct regular security audits and vulnerability assessments
• Staff access to personal data is limited to those who need it for their job
• We maintain detailed access logs for security monitoring purposes

No system is completely bulletproof, though. If we experience a data breach that affects your information, we'll notify you within 24 hours as required by South Korean law and explain what happened and what we're doing about it.

We don't keep your data forever. Here are our retention periods:

After these periods expire, we securely delete or anonymize your data. Anonymized data can't be traced back to you and may be kept for statistical analysis.

Our website uses cookies—small text files stored on your device. Here's what we use them for:

Essential Cookies

These keep you logged in and remember your preferences. They're necessary for the platform to function properly. You can't disable these if you want to use the site.

Analytics Cookies

We use these to understand how people navigate the site and which features get used most. This data is aggregated and helps us make better design decisions. You can opt out of these in your browser settings.

Performance Cookies

These help us identify technical issues and improve loading times. They collect information about page load speeds and errors.

Most browsers let you control cookie settings. Check your browser's help section for instructions. Blocking certain cookies might affect how the platform works for you.

Our platform is designed for adults interested in trading education. We don't knowingly collect information from anyone under 14 years old. If you're under 14, please don't use our services or provide any personal information.

If we discover we've accidentally collected data from a child under 14, we'll delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us right away.

Your data is primarily stored on servers located in South Korea. However, some of our service providers operate internationally, which means your information might be processed in other countries.

When we transfer data internationally, we ensure these transfers comply with South Korean law. This includes using standard contractual clauses and working only with providers who maintain adequate data protection standards.

You have the right to obtain information about these international transfers and the safeguards we've put in place.

To make a request regarding your personal data, you can:

• Access your account settings to update basic information directly
• Send an email to our privacy team at contact@voltarashine.com
• Call us at +82 32 347 0600 during business hours (Monday-Friday, 9 AM - 6 PM KST)
• Submit a written request to our physical address listed below

When you contact us, we'll verify your identity before processing any requests. This is to protect your information from unauthorized access. We'll typically ask for your registered email address and may request additional verification depending on the sensitivity of your request.

We aim to respond to all requests within 10 business days. If we need more time, we'll let you know and explain why.